How to call an expert from a Field Service booking | Dynamics 365 Remote Assist for HoloLens
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How to call an expert from a Field Service booking | Dynamics 365 Remote Assist for HoloLens


You can quickly call the
recommended expert for the Field Service Booking
from Dynamics 365. First, gaze at the Dynamics 365 tool
and air tap to select it. This opens the Bookings
pane and displays the recommended expert to
call for that booking. Gaze at the expert in the Bookings pane, and then and air tap to select it. In the filtered contacts list that appears, gaze at the tile for the expert,
and then air tap to place the call. If you’re using Dynamics 365
for Field Service integration, the Bookings pane in Remote Assist
can include a Power BI link. To open the Power BI link, gaze at the link to select it,
and then air tap. This opens the Power BI dashboard
in the Edge browser while your call continues
in the background. To return to the call window, use the bloom gesture
to open the Start menu. Then gaze and air tap
the Remote Assist live cube. These steps may vary slightly
if your using a later update.

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